SA
Stacey-lee August
1 reviews | Active since May 2020
05 May 2026, 13:36
Absolutely terrible experience
Absolutely terrible experience. I would give zero stars if I could. Not only is the service poor, but they went ahead and debited my account without any DebiCheck authorisation. When I raised the issue and requested a refund, the first agent I spoke to didn’t even bother asking for my details and casually told me it would take 30 days. Since then—no response, no update, nothing. Completely unprofessional and unacceptable. I would not recommend them to anyone.
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Webafrica's replyOfficial
05 May 2026, 13:42Hi Stacey-Lee, we understand your frustration, especially regarding the debit and the lack of communication that followed. That experience is not in line with what is expected. To update you, a credit has been processed on your account, and we have submitted a request for the refund to be logged with the relevant team. This will allow the refund process to proceed accordingly. You will be updated once there is progress on the refund. If there’s anything further you’d like us to assist with, please let us know. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 13:42
Official
Hi Stacey-Lee, we understand your frustration, especially regarding the debit and the lack of communication that followed. That experience is not in line with what is expected. To update you, a credit has been processed on your account, and we have submitted a request for the refund to be logged with the relevant team. This will allow the refund process to proceed accordingly. You will be updated once there is progress on the refund. If there’s anything further you’d like us to assist with, please let us know. Warm regards,
Webafrica Crew
Webafrica Crew