Absolutely terrible! Every aspect of their business

<p>To tell the fully story would require a short novel, so I will stick to the main points In the past week I have spent over 3 hours on telephonic conversations with webafrica in an attempt to ascertain fibre services. After eventually getting put in contact with someone in their operations department who guaranteed I would be up and running 4 days priors to this, I was charged the full amount for a months usage and activation. But hence still no internet.</p> <p> </p> <p>So in an attempt to purely get answers as to the problem, I am told it is the fibre infrastructure provider who is at fault. However they send detailed feedback with screenshots indicating that everything is in order their side. </p> <p> </p> <p>But no, Webafrica and the person I have been liaising with, will not respond to emails or take calls, instead I am handed over from individual to individual who either tells me it's impossible and not their fault or indicates they will investigate and get back to me. This has happened on more than 5 occasions. Moreover, there is absolutely no way to escalate, when trying to do so, they will not put me in contact with a manager or no manager will take my call.</p> <p> </p> <p>The billing department also does not seek to communicate with the operations or technical functions as the only feedback I get from them is that they will need to speak to these departments in order to pro rata or provide a refund. In essence webafrica has not only provided terrible service, a horrible and non-accountable attitude. They are in fact acting *******ly according to the CPA for charging a customer without providing a service. </p>