SR
Sizwe R
1 reviews | Active since Oct 2024
07 Sept 2026, 13:23
Absolutely terrible customer support – 4 days and still no solution
My experience with Webafrica customer support has been extremely disappointing.
Today is day 4 of trying to get help with my problem, and I am still no closer to having it resolved. Their WhatsApp support is particularly frustrating. Instead of getting meaningful assistance from a person who actually investigates and resolves the issue, the conversation often feels like I’m dealing with ChatGPT-generated replies — generic responses that don’t address the actual problem.
What makes it even worse is that the chat eventually gets ended with the claim that “we are attending to your problem”, as if the issue has been dealt with. It hasn’t. If anything, it feels like the conversation is simply being closed to make it look like support has been provided.
Four days of chasing support for the same issue is completely unacceptable. Customer support should be about solving problems, not sending automated-sounding messages, repeating the same information, and then closing the chat while the customer is still waiting.
I honestly expected much better from Webafrica. At this point, the biggest problem isn’t even the original technical issue — it’s the lack of actual human assistance and accountability.
4 days. Numerous messages. Still no solution.
If this is what Webafrica considers customer support, they seriously need to rethink their approach.
Helpful (0)
Replies (17)0
Replies (17)
Webafrica's replyOfficial
07 Sept 2026, 14:24Hi Sizwe,
We understand how frustrating it is to have spent four days trying to get assistance without seeing the progress you expected. We also recognise your concerns about having to repeat information and not feeling that your underlying technical issue was being properly addressed.We can see that a fault has been logged and remains open with our Support Team. The team is currently working on the matter and investigating the issue to assist with getting your service restored.Warm regards,
Webafrica Crew
We understand how frustrating it is to have spent four days trying to get assistance without seeing the progress you expected. We also recognise your concerns about having to repeat information and not feeling that your underlying technical issue was being properly addressed.We can see that a fault has been logged and remains open with our Support Team. The team is currently working on the matter and investigating the issue to assist with getting your service restored.Warm regards,
Webafrica Crew
Webafrica's reply07 Sept 2026, 14:24
Official
Hi Sizwe,
We understand how frustrating it is to have spent four days trying to get assistance without seeing the progress you expected. We also recognise your concerns about having to repeat information and not feeling that your underlying technical issue was being properly addressed.We can see that a fault has been logged and remains open with our Support Team. The team is currently working on the matter and investigating the issue to assist with getting your service restored.Warm regards,
Webafrica Crew
We understand how frustrating it is to have spent four days trying to get assistance without seeing the progress you expected. We also recognise your concerns about having to repeat information and not feeling that your underlying technical issue was being properly addressed.We can see that a fault has been logged and remains open with our Support Team. The team is currently working on the matter and investigating the issue to assist with getting your service restored.Warm regards,
Webafrica Crew
SR
Sizwe R's updateReviewer Update
07 Sept 2026, 17:43Again the trouble ticket has been closed without a solution. Your service is pathetic, how can you closed a ticket without confirming with the client if the service is fixed. No call from the so called technician.
SR
Sizwe R's update07 Sept 2026, 17:43
Reviewer Update
Again the trouble ticket has been closed without a solution. Your service is pathetic, how can you closed a ticket without confirming with the client if the service is fixed. No call from the so called technician.
Webafrica's replyOfficial
08 Sept 2026, 11:59Hi Sizwe,
We understand how frustrating it must be to have your issue remain unresolved while also seeing tickets being closed without the resolution and communication you were expecting. When customers report a fault, they should feel confident that the matter is being actively worked on and that they are kept informed throughout the process.We can see that a new fault ticket has since been logged to ensure that you receive the support you need and that the connectivity issue receives further attention. The team handling the fault remains committed to investigating the matter and working towards restoring your service as quickly as possible.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have your issue remain unresolved while also seeing tickets being closed without the resolution and communication you were expecting. When customers report a fault, they should feel confident that the matter is being actively worked on and that they are kept informed throughout the process.We can see that a new fault ticket has since been logged to ensure that you receive the support you need and that the connectivity issue receives further attention. The team handling the fault remains committed to investigating the matter and working towards restoring your service as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica's reply08 Sept 2026, 11:59
Official
Hi Sizwe,
We understand how frustrating it must be to have your issue remain unresolved while also seeing tickets being closed without the resolution and communication you were expecting. When customers report a fault, they should feel confident that the matter is being actively worked on and that they are kept informed throughout the process.We can see that a new fault ticket has since been logged to ensure that you receive the support you need and that the connectivity issue receives further attention. The team handling the fault remains committed to investigating the matter and working towards restoring your service as quickly as possible.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have your issue remain unresolved while also seeing tickets being closed without the resolution and communication you were expecting. When customers report a fault, they should feel confident that the matter is being actively worked on and that they are kept informed throughout the process.We can see that a new fault ticket has since been logged to ensure that you receive the support you need and that the connectivity issue receives further attention. The team handling the fault remains committed to investigating the matter and working towards restoring your service as quickly as possible.
Warm regards,
Webafrica Crew
SR
Sizwe R's updateReviewer Update
08 Sept 2026, 14:35Day number 5 of not having connection... Technicians were here today morning, change the router problem still persist. internet slow and buffering yet the fault has been closed...
SR
Sizwe R's update08 Sept 2026, 14:35
Reviewer Update
Day number 5 of not having connection... Technicians were here today morning, change the router problem still persist. internet slow and buffering yet the fault has been closed...
Webafrica's replyOfficial
08 Sept 2026, 14:50Hi Sizwe,
We have logged your feedback directly to our faults team to review and advise on the next steps ASAP.
Warm regards,
Webafrica Crew
We have logged your feedback directly to our faults team to review and advise on the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply08 Sept 2026, 14:50
Official
Hi Sizwe,
We have logged your feedback directly to our faults team to review and advise on the next steps ASAP.
Warm regards,
Webafrica Crew
We have logged your feedback directly to our faults team to review and advise on the next steps ASAP.
Warm regards,
Webafrica Crew
SR
Sizwe R's updateReviewer Update
09 Sept 2026, 08:05 Day 6
This experience has been incredibly disappointing.
This experience has been incredibly disappointing.
SR
Sizwe R's update09 Sept 2026, 08:05
Reviewer Update
Day 6
This experience has been incredibly disappointing.
This experience has been incredibly disappointing.
Webafrica's replyOfficial
09 Sept 2026, 09:38Hi Sizwe,We understand how frustrating it must be to still be without a resolution on Day 6. A further follow-up has been submitted to our Faults Team to review the matter and assist with the outstanding issue.We appreciate your continued patience while this is being addressed.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Sept 2026, 09:38
Official
Hi Sizwe,We understand how frustrating it must be to still be without a resolution on Day 6. A further follow-up has been submitted to our Faults Team to review the matter and assist with the outstanding issue.We appreciate your continued patience while this is being addressed.Warm regards,
Webafrica Crew
Webafrica Crew
SR
Sizwe R's updateReviewer Update
09 Sept 2026, 10:43Just spoke with Vumatel and they are not even aware that a new router was installed yesterday. Please tell your technicians to submit the new router serial number to vumatel so that it can be activated.
SR
Sizwe R's update09 Sept 2026, 10:43
Reviewer Update
Just spoke with Vumatel and they are not even aware that a new router was installed yesterday. Please tell your technicians to submit the new router serial number to vumatel so that it can be activated.
Webafrica's replyOfficial
10 Sept 2026, 10:44Hi Sizwe,
To help us ensure the correct details have been submitted and to allow us to follow up with our Faults Team, please send us the new router serial number via direct message. Once received, we'll have the team review the information linked to the fault and confirm the next steps.
Warm regards,
Webafrica Crew
To help us ensure the correct details have been submitted and to allow us to follow up with our Faults Team, please send us the new router serial number via direct message. Once received, we'll have the team review the information linked to the fault and confirm the next steps.
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 10:44
Official
Hi Sizwe,
To help us ensure the correct details have been submitted and to allow us to follow up with our Faults Team, please send us the new router serial number via direct message. Once received, we'll have the team review the information linked to the fault and confirm the next steps.
Warm regards,
Webafrica Crew
To help us ensure the correct details have been submitted and to allow us to follow up with our Faults Team, please send us the new router serial number via direct message. Once received, we'll have the team review the information linked to the fault and confirm the next steps.
Warm regards,
Webafrica Crew
SR
Sizwe R's updateReviewer Update
10 Sept 2026, 13:54Serial number has been sent to your team already, this proves that you dont communicate with your team as you claim. provisioning has been done already but still my connection is trap. Tell your team to get someone to come and change the cable as the claim that they have done so!
SR
Sizwe R's update10 Sept 2026, 13:54
Reviewer Update
Serial number has been sent to your team already, this proves that you dont communicate with your team as you claim. provisioning has been done already but still my connection is trap. Tell your team to get someone to come and change the cable as the claim that they have done so!
Webafrica's replyOfficial
10 Sept 2026, 14:11Hello Sizwe,
We can appreciate your concern, especially when you've already provided the required information and are looking for progress towards a resolution. We`ve confirmed that our Faults Team has since escalated the issue to the network provider and requested urgent attention. The fault remains open and under active investigation, and the relevant teams are continuing to engage with the network provider to drive the matter forward. Further feedback will be provided as soon as updates become available. Please be assured that the fault remains a priority, and the team is committed to seeing it through to resolution.
Warm regards,
Webafrica Crew
We can appreciate your concern, especially when you've already provided the required information and are looking for progress towards a resolution. We`ve confirmed that our Faults Team has since escalated the issue to the network provider and requested urgent attention. The fault remains open and under active investigation, and the relevant teams are continuing to engage with the network provider to drive the matter forward. Further feedback will be provided as soon as updates become available. Please be assured that the fault remains a priority, and the team is committed to seeing it through to resolution.
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 14:11
Official
Hello Sizwe,
We can appreciate your concern, especially when you've already provided the required information and are looking for progress towards a resolution. We`ve confirmed that our Faults Team has since escalated the issue to the network provider and requested urgent attention. The fault remains open and under active investigation, and the relevant teams are continuing to engage with the network provider to drive the matter forward. Further feedback will be provided as soon as updates become available. Please be assured that the fault remains a priority, and the team is committed to seeing it through to resolution.
Warm regards,
Webafrica Crew
We can appreciate your concern, especially when you've already provided the required information and are looking for progress towards a resolution. We`ve confirmed that our Faults Team has since escalated the issue to the network provider and requested urgent attention. The fault remains open and under active investigation, and the relevant teams are continuing to engage with the network provider to drive the matter forward. Further feedback will be provided as soon as updates become available. Please be assured that the fault remains a priority, and the team is committed to seeing it through to resolution.
Warm regards,
Webafrica Crew
SR
Sizwe R's updateReviewer Update
10 Sept 2026, 14:22Tomorrow if gone a week since i log this issue. I don't understand why is it difficult for the fault team to come and exchange the cable since the router was exchange and the problem persist.
SR
Sizwe R's update10 Sept 2026, 14:22
Reviewer Update
Tomorrow if gone a week since i log this issue. I don't understand why is it difficult for the fault team to come and exchange the cable since the router was exchange and the problem persist.
Webafrica's replyOfficial
10 Sept 2026, 15:05Hi Sizwe
We have logged an urgent followup with the faults team who will continue to keep you informed via SMS updates directly.
Warm regards,
Webafrica Crew
We have logged an urgent followup with the faults team who will continue to keep you informed via SMS updates directly.
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 15:05
Official
Hi Sizwe
We have logged an urgent followup with the faults team who will continue to keep you informed via SMS updates directly.
Warm regards,
Webafrica Crew
We have logged an urgent followup with the faults team who will continue to keep you informed via SMS updates directly.
Warm regards,
Webafrica Crew
SR
Sizwe R's updateReviewer Update
16 Sept 2026, 11:10Just received a message that my case no:431036 has been closed, yet I haven't received call from the fault team. Today is day number 12 since I logged the case
SR
Sizwe R's update16 Sept 2026, 11:10
Reviewer Update
Just received a message that my case no:431036 has been closed, yet I haven't received call from the fault team. Today is day number 12 since I logged the case
Webafrica's replyOfficial
16 Sept 2026, 11:24Hi Sizwe
We see the latest update from our Vumatel partners confirming your connection issue to be part of a widespread infrastructure issue in the area. Vumatel incident ref#INC-***. As a result of the area issue, Vumatel has closed the fault to ensure no duplicate work in terms of a resolution.
Warm regards,
Webafrica Crew
We see the latest update from our Vumatel partners confirming your connection issue to be part of a widespread infrastructure issue in the area. Vumatel incident ref#INC-***. As a result of the area issue, Vumatel has closed the fault to ensure no duplicate work in terms of a resolution.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 11:24
Official
Hi Sizwe
We see the latest update from our Vumatel partners confirming your connection issue to be part of a widespread infrastructure issue in the area. Vumatel incident ref#INC-***. As a result of the area issue, Vumatel has closed the fault to ensure no duplicate work in terms of a resolution.
Warm regards,
Webafrica Crew
We see the latest update from our Vumatel partners confirming your connection issue to be part of a widespread infrastructure issue in the area. Vumatel incident ref#INC-***. As a result of the area issue, Vumatel has closed the fault to ensure no duplicate work in terms of a resolution.
Warm regards,
Webafrica Crew
SR
Sizwe R's updateReviewer Update
16 Sept 2026, 12:04If the issue has been closed, please log a refund with your finance team from the 4th of this month till date. I will check the connection when I get home to confirm if the issue has been fixed on my side
SR
Sizwe R's update16 Sept 2026, 12:04
Reviewer Update
If the issue has been closed, please log a refund with your finance team from the 4th of this month till date. I will check the connection when I get home to confirm if the issue has been fixed on my side
Webafrica's replyOfficial
16 Sept 2026, 12:24Hi SizweApologies for any confusion caused. Vumatel closed the fault, but this was not confirmation that your connection had been fully restored.Your connection has been affected by a broader issue impacting multiple users in your area, rather than an issue isolated to your address. We’re continuing to monitor the situation and will keep you updated as further information becomes available.
The Vumatel area issue reference is - ref#INC-***.
Warm regards,
Webafrica Crew
The Vumatel area issue reference is - ref#INC-***.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 12:24
Official
Hi SizweApologies for any confusion caused. Vumatel closed the fault, but this was not confirmation that your connection had been fully restored.Your connection has been affected by a broader issue impacting multiple users in your area, rather than an issue isolated to your address. We’re continuing to monitor the situation and will keep you updated as further information becomes available.
The Vumatel area issue reference is - ref#INC-***.
Warm regards,
Webafrica Crew
The Vumatel area issue reference is - ref#INC-***.
Warm regards,
Webafrica Crew