Absolutely shocking support - if you can eventually get hold of someone.

I signed up for fibre via the Evotel website and received confirmation from Evotel that the order was sent to WebAfrica. I received confirmation that the order had been progressed by WebAfrica and Evotel contacted me to do the install. Evotel's end was perfect, quick and efficient. WebAfrica on the other hand... For starters, their contact number advises you to chat to them on Whatsapp, for "a response within 5 minutes. I waited for over an hour, before somebody eventually responded. Not that this helped much. Nobody knows anything, nobody can find anything, and all the agents do is transfer you from one to the next, endlessly, then close the chat for no reason. According to WebAfrica, there is no order for me, which makes no sense as the installation would not have happened had they not progressed Evotel's request. So now, I can't access the internet, I haven't received my router, and I can't switch to another ISP because WebAfrica first needs to release my line, which they can't find. I can understand that there are issues at times, and I can understand that a support agent can only do so much, but for crying out loud; fix your ****** support channels! No chance I would ever make use of this ISP if this is how their tech support/contact centre is run.