Absolutely shocking customer service from Webafrica

Not only is it near impossible to get any form of customer service while calling them, there automated robot whatsapp chat is useless. You request help, it takes you on this long process of multiple choice questions, when all you want is to speak to human being. eventually when you do start a chat with a human, they take forever to respond and if you carry on with your work and come back to the chat, you get a message saying that you took long to respond and the chat is closed. All I want to do is upgrade 1 of the two contracts that I have with them, on the other my emails have stopped working my business has come to a near standstill. I am really considering just cancelling my contracts and taking my business elsewhere.