Hellopeter
Share Your Experience

1 reviews | Active since Jun 2013

29 Jan 2018, 10:41

Absolutely REFUSES to deal with spammers

I have reported a Webafrica client to them five times in the last year for spamming me. Webafrica refuses to do anything about it, and I am still being spammed. I guess they don't care who they make their money from, as long as they make money. They'll open a ticket and promise it won't happen again, but it always does.

**Do you really want to deal with a company that treats the law as optional?**

--- X-AVG: Scanning Return-path: ********** Envelope-to: [del] Delivery-date: Mon, 29 Jan 2018 09:46:49 +0200 Received: from anteater.ash.relay.mailchannels.net ([23.83.222.3]) by www27.jnb1.host-h.net with esmtps (TLS1.2:ECDHE_RSA_AES_256_GCM_SHA384:256) (Exim 4.84_2) (envelope-from ********** id 1eg49N-0004vH-6s for ********** Mon, 29 Jan 2018 09:46:49 +0200 X-Sender-Id: ********** Received: from relay.mailchannels.net (localhost [127.0.0.1]) by relay.mailchannels.net (Postfix) with ESMTP id 77F7F3E1742; Mon, 29 Jan 2018 07:46:34 +0000 (UTC) Received: from lnxwebs72.cpt.wa.co.za (unknown [100.96.14.37]) (Authenticated sender: webafrica) by relay.mailchannels.net (Postfix) with ESMTPA id C4F343E136B; Mon, 29 Jan 2018 07:45:59 +0000 (UTC) X-Sender-Id: ********** Received: from lnxwebs72.cpt.wa.co.za (lnxwebs72.cpt.wa.co.za [172.18.55.234]) (using TLSv1.2 with cipher DHE-RSA-AES256-GCM-SHA384) by 0.0.0.0:2500 (trex/5.13.1); Mon, 29 Jan 2018 07:46:34 +0000 X-MC-Relay: Neutral X-MailChannels-SenderId: ********** X-MailChannels-Auth-Id: webafrica X-Shoe-Thread: 7fa899fc3e76b866_ ********** 993324_ ********** 153 X-MC-Loop-Signature: ********** 993324: ********** 321 X-MC-Ingress-Time: ********** 993323 Received: from [41.174.157.146] (port=49522 helo=SinePC) by lnxwebs72.cpt.wa.co.za with esmtpa (Exim 4.89_1) (envelope-from ********** id 1eg45X-004EBh-61; Mon, 29 Jan 2018 09:45:51 +0200 From: "Vanessa Msuku" ********** To: "Vanessa Msuku" ********** References: ********** In-Reply-To: Subject: INVITATION: Auditing HR Processes - Training (JHB) Date: Mon, 29 Jan 2018 09:39:05 +0200 Organization: NES Consulting Message-ID: ********** MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_007F_01D398E5.857FE300" X-Mailer: Microsoft Outlook 14.0 Thread-Index: AQI04d/x6wiYFc/3IUESmlIs091E/KJxl7KwgAACAgCAAAF+cIAAAcxwgAA8xOCAArnn8IAAAdQwgABedrCACW64kIAAH4OAgAFjh4CAM+z30IAAA1LQgAACQ3CAAAV2oIAABzEAgAFBJFCAAAtuQIAAI/vQgAAJdTCAATiv8IAAHLkAgAAXbxCAAUtu0IAAGbLQgAAgdFCABIV3oIAAFBRQgAA2ZMCAAVFnEIAAX3MggAAD8XCAAAMEUIABZpnQgAekPNA= Content-Language: en-za Disposition-Notification-To: "Vanessa Msuku" ********** X-Antivirus: Avast (VPS 180128-0, 2018/01/28), Outbound message X-Antivirus-Status: Clean X-AuthUser: ********** X-Virus-Scanned: Clear (ClamAV 0.99.2/24265/Mon Jan 29 03:22:24 2018) Delivered-To: [del] X-Antivirus: AVG for E-mail 2016.0.8013 [4793/15356] X-AVG-ID: ID255E7612-123EAE8A

0
Replies (2)
Webafrica
Webafrica's reply29 Jan 2018, 10:52
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,

Webafrica

's update29 Jan 2018, 10:57
Reviewer Update
Did you even read the review?? I am NOT one of your customers - and trust me, I never will be! So I don't HAVE a customer code or order number, so NO, I cannot email that information to you, regardless of the addresses you provide me. How about you just deal with the spammers when they are reported to you? And so far, my experience of your ticketing system is that once the ticket is issued it just goes into a black hole, never to see the light of day again, and certainly never addressed! If you actually paid any attention to tickets, I wouldn't have to keep reporting the same bunch over and over again - you would actually block or ban them, as you are required to do by law.