Absolutely Poor Service

I logged a faulty line on morning Friday(09/12/2022) and I've been waiting patiently for the Vumatel maintenance team to communicate with me, as they always do, but when I still didn't receive any communication or confirmation by yesterday, I check in with Webafrica again as they as my service provider and one can't communicate with Vumatel directly. They informed me that I unfortunately had to wait on Vumatel, but they have escalated to matter as it was now approaching the limit to their turnaround time, which is 24 to 72 hours. So I waited and received confirmation in the early hours of this morning that they will be coming out 14/12/2022 at 11:30 am, which I initially thought was today (13/12/2002), so when they didn't show up I contacted Webafrica again to enquire. They said tomorrow still falls within their turnaround time of 72 (which make no sense, because I know they were supposed to include Friday), but what could I do/say? So I tried to move the time, as I'm working tomorrow, but they informed me the maintenance team is fully booked so I had no choice but the make arrangements for someone to be here(my home) atleast during that time. Then I get an sms saying the case has been closed, to which I again. Had to contact them to find out what is happening. They could not tell me why or even who closed the case and that the only thing they could do is now relog the case.... And there's no way to garuntee if they will still come tomorrow or tell me when Vumatel will contact me. I mean after I've waited all weekend up to midweek and it wasn't even my fault. Are you telling me there's nothing your company can do to fastrack my order after they messed it up? The agent didn't even want to answer my question, she rather told me that "I might be resolved within the next hour" I mean really? If they could resolve or even just come look at the problem, I highly doubt it. Then she informed me that I have to agree to pay Vumatel up to R999 if they decided to charge me, because that their agree ment with Vumatel. This is not the 3rd time I've reported a fault to them and Vumatel has come out twice, suddenly now I have to agree to payment I might be charged?

I'm telling you I can't anymore with this company.

And to top it all off you can't contact management in any way. You just have to wait for when they or Vumatel finally contact you, whenever that may be