Absolutely poor service

I don’t even think it will help to write a review on here because reading exiting reviews, it seems the customer service team from Webafrica don’t bother responding or even attempt to resolve complaints. I can get hold of the sales team easily but not the customer service team. They keep telling me they have escalated my query and I should expense a call back but still waiting since the morning. WhatsApp is unresponsive.

I have not had a connection since Wednesday 24 September and have been purchasing data in a day to day so I can connect my devices. I have contacted an alternative service provider to switch but they tell me Webafrica are declining to release the line to migrate.

So they are declining my migration request and also not attending to my query.. what is one to do? I have taken screenshots of my messages sent to their WhatsApp channel and also emails sent to them. I will log a complaint with the ombudsman and also provide evidence that o have not found any joy when requesting to be assisted. I will not pay October fees and will request a refund for September or a reimbur*****t of my data costs (which I have retained proof of). Service has been absolutely pathetic and I am absolutely livid.