Absolutely pathetic service, agents lie when they assist you

Hello Tash. We completely understand how frustrating it must be to be without your fibre for several days, especially when it feels like you aren’t getting clear answers. Please know we’re taking this seriously and your experience matters to us.

The agent who assisted you yesterday has successfully uploaded your proof of payment to our finance team for review and assistance. To get your connection restored as quickly as possible, we’ve also escalated your existing case for urgent confirmation and are actively monitoring progress. Our team is committed to getting your service back online without further delay.

Thank you for your patience while we work on resolving this urgently. R^