ABSOLUTELY PATHETIC SERVICE.

YOU WILL HAVE A LESS FRUSTRATING EXPERIENCE AT HOME AFFAIRS THAN AT WEBAFRICA. If you are looking for a company to use as ammunition that remote working . tech operations don't work, this is the one. There is no way to call or see a person, their chat is absolutely useless, there is no consistency and you have to repeat yourself over and over again to whatever agent the system assigns to you after you have been begging to speak to an agent for hours or sometimes days. They don't provide feedback or updates on orders. Actually they don't provide the service you ordered either. There is no way to escalate an issue. Delays and internet issues are their norm and don't seem to phase them at all. I have had the following issues in the past MONTH only: - I registered to MOVE from one address to another with my fiber package, but they never cancelled the old address and I paid months of debit orders before we could get it cancelled - Our internet was down for days due to an issue with their modem, I requested over and over that someone comes to assist or at least calls to assist and in the end had to troubleshoot it myself with the help of an external IT person. - I ordered a new LTE package which requires delivery of a SIM, each time I finally get hold of an agent they tell me it will be delivered in 2-3 days. It's been 2 weeks. I just had a chat with a different agent who told me that they 'were unable to dispatch' and she has no idea when the courier will even be able to collect it.