Absolutely no service after all these years

I've been using webafrica when they were still very much unknown. I've used various products over the years for home and business.

I've noticed a sharp decline in the quality of their services the last 3 years but never as bad as now.

Changed products to the new telkom uncapped lte. I received the router and sim and was very excited to test this new product. I soon realized though that something was wrong. So I phoned them.

After listening to well over 30 mins of "did you know fun facts" even he was out of facts and I disconnected the call. I then tried their whatapp bot and that failed and said someone will contact me via whatapp. No one contacted me, so I logged an ticket and after almost 24 hours I don't have as much as an acknowledgement from them.

They have now fallen on the same level as Telkom.

I'm so sad to see such an long relationship coming to an end like this but I guess it's time to move on.