GW
Gregg W

1 reviews | Active since Jan 2016

21 Jan 2016, 18:07

Absolutely no feedback. Poor service ISP!

My initial complaint was laid on Friday the 15th of January 2016 with Janine in the billing department. Due to the sale of domain cheap to WA, I am in fact, still being debited by domain cheap (which no longer exists as far as support is concerned because it is now routed to WA). I have since been debited R959.71 since OCT 2015 of which, proof thereof was sent through to WA. My accounts have now been suspended due to non-payment and I have yet to receive a response 7 days later despite numerous calls and emails to billing and support (apparently this has been escalated). I involuntarily moved to WA and due to the fact that billing and services were automatically moved across, has absolutely nothing to do with me as I have still paid for my services. I have no recourse whatsoever to domaincheap as it no longer exists. I have been told that my services have been suspended as the payments had not reflected in their account - well it is not in my account anymore so who's account is it in WA - have you not bought domain cheap in its entirety? As far as I am concerned, this should be a matter for the Financial Intelligence Centre as I have no recourse to funds that have left my account.

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Replies (1)
Webafrica
Webafrica's reply27 Jan 2016, 10:21
Official
Hello cashoffers,

Thank you for expressing the way you feel about our service,

I can confirm that our billing team has been in touch and will be following up with you regarding the Paypal issues.

Please accept my apologies for all the inconvenience and frustration which this has caused you.

Regards,
Mujeeb,
Online Team