Absolutely Disgusting Service and Still NO Installation After 3 Weeks!

I am beyond fed up and disgusted with the shocking service from Webafrica. We logged a change-of-address request around 28 October, and to this day – over 3 weeks later,we STILL do not have our WiFi set up.

Instead of coming to install and complete the setup as promised, your team simply dropped off the router and disappeared. No setup, no support, no follow-through. Absolutely unacceptable.

We were told the process would take 7–14 working days. That timeline has long passed, and nobody has bothered to update us. You cannot get hold of anyone on calls and whatsapp has a stupid robotic setup and when you do connect agents are never available or lose connection.

What makes this worse is that you continue deducting money while providing no service at all. How is this acceptable? We PAY you, yet we get nothing in return.

This delay has affected my day-to-day life massively. I work from home, and without a functioning connection, I cannot do my job, I am now spending extra money on mobile data, hotspotting, and alternative solutions just to stay online. That is money I should NOT have to spend because YOU are failing to deliver what we are paying for.

Webafrica, the service you are giving is nothing short of shocking, disappointing, and completely unprofessional. We have been patient, we have followed your processes, and yet we get ignored and left without service for weeks.

At this point, we are already preparing to move to a different ISP, because this level of incompetence is unbelievable. You have one of the worst customer service experiences I’ve ever dealt with.

Sort this out immediately !!! We are beyond tired of the empty promises.