Absolutely DISGUSTING service all around!!!

STAY AWAY!! I have an existing internet package with WebAfrica and after three years, I decided to take out a second package for my in-laws. I HAVE BEEN FIGHTING WITH THIS COMPANY FOR ALMOST THREE MONTHS TO GET THIS SET UP. 1. I app**** for the second service and was prompted to upload my ID/proof of address (strange because I was already using them). 2. After seven business days, the status was still PENDING, so I contacted CS. They told me the documents had been rejected within 24 hours and that I should have contacted them because the website will not show that it was REJECTED. They required proof of address/ID of the home the internet package will service. 3. They cancelled the service request, which took an additional 48 hours, then I had to wait three to five days for the money to be refunded. 4. Six days after the cancellation, I contacted CS because the money had not been refunded, only to be told that the money had been credited to my account two days after the cancellation and then apologised that no email had been sent to inform me. 5. I reapp**** for the service, with the correct documents. And was told to wait 3 to 5 business days. 6. Six days later, it was still PENDING. I contacted CS, who said the documents had been rejected again. This time because the ID was not the Smart Card, it was the Green Book. 7. I am ONCE AGAIN on the phone with CS trying to understand why ANY of this matters since we know that the house is located in a servicable area and MY BANK ACCOUNT WILL BE DEBITED. I don't understand why the new service can't be ricca'd to MY INFORMATION SINCE I AM ALREADY PAYING FOR A SERVICE WITHOUT ANY ISSUE. Why is it so hard to just take my money and give me a SIM card with unlimited internet access?!