Absolutely disgusting behaviour from Webafrica.

When I signed up, I was never informed of any termination or cancellation fee. Now that I want to cancel, I am being told I must pay R999 to terminate, plus give one full calendar months’ notice and still pay for that month. This was not a fixed-term contract, so there is no reasonable justification for these charges. Under the Consumer Protection Act (CPA), consumers are entitled to clear, fair, and transparent disclosure of all fees upfront. This was not done. Important information was conveniently left out, and it is very clear that the agent’s priority was simply to secure the sale rather than act honestly or in the customer’s best interest. Charging customers for penalties that were never properly disclosed is misleading, unfair, and goes against the spirit of consumer protection laws in South Africa. I would strongly advise others to think twice before signing up. Once Webafrica has your debit order, transparency seems to go out the window. I would not recommend Webafrica to anyone.