Absolutely disgusted with the service and still no wifi connection.

We moved into our new house on the 1st of Jan. We saw there is a router and line so we placed an order on the 12th for it to be activated. Made payment of R399 the same day. We received a call few days later saying our installation for our second line will be the 24th of Jan. I didn't understand why it would take almost 2 weeks. Someone else contacted me later wanting to confirm everything and I explained to them that it is not for a second line. Here is only one house and its for one line for the house. The agent then agreed that they wouldn't need to install anything , they just need to activate the current line in my name.

I contacted Webafrica today via whatsapp and eventually was put through to sales agent Nozithelo who assisted me with canceling my initial order and recreating a new one as the previous order picked up as a 2nd line for a back house must be installed which isn't the case. She then told me she will transfer me to the provisioning team to cancel my previous order and then have to go to billing so they can allocate my payment to the new order. She the transfered me to Langelihle in the provisioning department who then told ne that the order is canceled however I must now wait 2 WEEKS for the funds I paid to be allocated to the new order. This I cannot accept. Having to wait 2 weeks. I work from home so 2 weeks without wifi just won't work when I already had to wait since the 12th. I asked the speak to a manager and he said he can request a call back from a manager but it will take 24-48hrs. I am a Call centre Manager and I have never head of this ever in my 15years in this industry. I then asked for his head office number and his supervisor name which he refused to provide and just told me he is going to put my request through for payment allocation. I am absolutely disgusted with the level of service and the assistance. To make customer wait 2 weeks, even longer when they have made payment to you is beyond me and I want this rectified. To not even be able to get hold of a manager is totally unacceptable. I need this fixed immediately