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yolanda R
1 reviews | Active since Jan 2019
05 Mar 2026, 07:07
Absolutely appalling...
Absolutely appalling service ;actually no service) from Webafrica ! I sent them a what’s app message yesterday morning to find out about my order and up to now they are have not responded, there is no service agents available promptly to assist you when you need them , so how will they take on knew orders and lines when we really need assistance? Absolutely pathetic service, Webafrica employe more agents to assist us or we will have to go with competitors
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Webafrica's replyOfficial
05 Mar 2026, 11:31Hello Yolanda. We completely understand how frustrating it must be to wait for updates on your order, and we sincerely acknowledge the experience you’ve had. Your Openserve Webconnect service is still within the general timeframe for installation and activation. To help improve the journey, we’ve raised your service experience with the relevant teams. They will email you with your order details as soon as we receive confirmation from Openserve Webconnect regarding the pre-order status in your area. We truly appreciate your patience and are committed to keeping you updated every step of the way. R^
Webafrica's reply05 Mar 2026, 11:31
Official
Hello Yolanda. We completely understand how frustrating it must be to wait for updates on your order, and we sincerely acknowledge the experience you’ve had. Your Openserve Webconnect service is still within the general timeframe for installation and activation. To help improve the journey, we’ve raised your service experience with the relevant teams. They will email you with your order details as soon as we receive confirmation from Openserve Webconnect regarding the pre-order status in your area. We truly appreciate your patience and are committed to keeping you updated every step of the way. R^