Absolute trash services

Such a terrible experience with Webafrica! My internet has been cut 4 times in the last 2 weeks due to them not being able to locate my payments even after sending POP to 4 separate agents. Each time after receiving my POP the agent I'm talking to at the time via Whatsapp says they'll get back to me and they never do. THEN the stupid bot thing restarts the chat and I have to go through this process all over again. HOW is there no number for their contact centre when clearly Whatsapp chat is unreliable?! Absolute trash.

I've been told on various occasions that they can see my payment then (post sending POP) they switch on my internet but around 2-3 days later my internet gets switched off again. Their sales team refused to provide me with an email address for escalation and advised that I need to try the Whatsapp chat again as it's company policy for their call centre to communicate via this channel with its customers ONLY.

***.