Absolute lack of service

Webafrica used to be great. I had my dsl line moved to them. I ordered a data package and then suddenly noticed my uncapped was actually being shaped. So they wouldn’t give me unshaped capped dsl data and I started get my data from afrihost. I have been with them for well over 15 years. Now is where things start to go horribly wrong with Webafrica. They moved support onto WhatsApp and now it is impossible to get anyone to help you unless you are prepared to wait 40 minutes to speak to an agent, while the voice recording gets super annoying. Change out your approach with the actor you have chosen, it no longer works. Anyway. I was approached by webafrica for fibre as it is becoming available soon. I was called promptly and made the decision to stick with them as it will be one account for lol my internet acces requirements. In the mean time my dsl line goes down, I tried for a week to get hold of someone to help me, (the same thing happened last year), no internet access for a week and to make things worse I live in a suburb where CellC switched me to Vodacom which doesn’t cover my area, so it is really difficult to work from home on a 3G connection. That put me over the edge, especially on deadlines with clients. No help from Webafrica. I have cancelled all my accounts including the fibre. I just cannot afford downtime and this absolute complete lack of client service. I feel for the employees because when you actually speak to one they are great and helpful, but whoever is running Webafrica needs to realise we need great service not cost cutting! A 36 to 40 minute wait is not service. How on gods earth can you allow your clients to go without internet for up to a month? ( this was last year) Anyway. Fix your business Webafrica you are better than this!