ID
Irfaan D
1 reviews | Active since Sept 2018
04 May 2026, 19:46
ABSOLUTE HASSLE TRYING TO CANCEL.
WebAfrica, why is it so difficult to cancel my account/wifi with you people?? I've been trying whole week but get absolutely no response.
I am not going to pay any extra cost as I stated in my email I sent a week ago, I have connection issues but nothing was resolved. Then I tried cancelling, which I'm still currently trying to do but still no help like there's only a bank account that you're chatting too.
Please sort this out.
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Replies (1)
Webafrica's replyOfficial
05 May 2026, 09:08Hi Irfaan. We hear how frustrating this has been, especially after trying for a full week to cancel without getting a response, while also dealing with unresolved connection issues. That’s not the kind of experience you should have when trying to manage your service, and we understand why this needs urgent attention. We’ve arranged for our support team to review your Vuma Reach profile, and we can see that the service is currently in a suspended state. The team will assess your cancellation request, your previous communication, and the account status and will contact you directly with clear next steps as soon as possible. To make sure this is handled properly, they will:
• Review your original cancellation request and timeline
• Check the suspension status and how it affects billing
• Ensure the cancellation is processed correctly
• Clarify any charges so you’re not left with unexpected costs We also recognise how difficult it’s been to get assistance and the feeling of not being heard. Your feedback has been noted, and the focus now is to resolve this quickly and clearly without you needing to follow up again. We appreciate you raising this and giving us the opportunity to get it sorted.
Warm regards,
Webafrica Crew
• Review your original cancellation request and timeline
• Check the suspension status and how it affects billing
• Ensure the cancellation is processed correctly
• Clarify any charges so you’re not left with unexpected costs We also recognise how difficult it’s been to get assistance and the feeling of not being heard. Your feedback has been noted, and the focus now is to resolve this quickly and clearly without you needing to follow up again. We appreciate you raising this and giving us the opportunity to get it sorted.
Warm regards,
Webafrica Crew
Webafrica's reply05 May 2026, 09:08
Official
Hi Irfaan. We hear how frustrating this has been, especially after trying for a full week to cancel without getting a response, while also dealing with unresolved connection issues. That’s not the kind of experience you should have when trying to manage your service, and we understand why this needs urgent attention. We’ve arranged for our support team to review your Vuma Reach profile, and we can see that the service is currently in a suspended state. The team will assess your cancellation request, your previous communication, and the account status and will contact you directly with clear next steps as soon as possible. To make sure this is handled properly, they will:
• Review your original cancellation request and timeline
• Check the suspension status and how it affects billing
• Ensure the cancellation is processed correctly
• Clarify any charges so you’re not left with unexpected costs We also recognise how difficult it’s been to get assistance and the feeling of not being heard. Your feedback has been noted, and the focus now is to resolve this quickly and clearly without you needing to follow up again. We appreciate you raising this and giving us the opportunity to get it sorted.
Warm regards,
Webafrica Crew
• Review your original cancellation request and timeline
• Check the suspension status and how it affects billing
• Ensure the cancellation is processed correctly
• Clarify any charges so you’re not left with unexpected costs We also recognise how difficult it’s been to get assistance and the feeling of not being heard. Your feedback has been noted, and the focus now is to resolve this quickly and clearly without you needing to follow up again. We appreciate you raising this and giving us the opportunity to get it sorted.
Warm regards,
Webafrica Crew