1 reviews | Active since Jun 2019
Absolute dissatisfaction
it's disgusting services having to be advised on one thing, whereas in another view you're told another. A vumatel/webafrica field agent around diepkloof square advised me on the process of making a payment and i will be covered for the full month (***), despite my payment date being on the first. The field agent further stated that to prove that the information is true, I would be charged a pro-rata amount from the 24th of august to the 31st of august, but for the fact that the amount that appears to pay is R429.00, this means i will be covered for the full month till 24 september. To my surprise, there is a nother debit order attempt, and upon quering the matter, I am being dismissed with that the field agent gave me incorrect information and the fully paid R429.00 cannot be utilized for the month of september. It is even worse that there is no available manager to give me a call and assist me with rectifying the matter.
As i am a person that works from home and rely on the internet, which cannot be honoured for the ful month i have paid, and with that i cannot be services. can i be refunded so i can go to another service provicer for assistance
We understand why this has been frustrating, especially after receiving different information about your payment and the period your payment was expected to cover. We also recognise the impact this has when you work from home and rely on your connection.We can see that our Support team has already connected with you via chat to address your billing concerns and assist with your September payment. We’ll ensure the details around the payment, billing period, and information provided to you are properly clarified so you have a clear understanding of the way forward.Thank you for raising this with us and giving us the opportunity to look into it.
Warm regards,
Webafrica Crew
We understand why this has been frustrating, especially after receiving different information about your payment and the period your payment was expected to cover. We also recognise the impact this has when you work from home and rely on your connection.We can see that our Support team has already connected with you via chat to address your billing concerns and assist with your September payment. We’ll ensure the details around the payment, billing period, and information provided to you are properly clarified so you have a clear understanding of the way forward.Thank you for raising this with us and giving us the opportunity to look into it.
Warm regards,
Webafrica Crew