Absolute dismal service - proudly presented by WebAfrica!

This is the worst internet company in South Africa. If the Willie-the-bot cant help you, it is almost impossible to speak to a person. The keep you busy for days on Whats App. After two days on Whats App, and after I have been transferred to several departments, I eventually spoke to Ephraim. I told him that I am being ********** and that they have been overcharging me for years. I gave him several examples of where I can get the same service with the same up and download speed for significantly cheaper. I am paying R1099 for a 50meg up and download line. He then matched the opposition price and reduced my payment to R789 but added a R999 cancellation fee. All of this was finalized on 28 February 2026. I have just received my bill and it is again R1099. No change has been made! I immediately contacted them on the Whats App line and I have already been transferred to three departments. I am waiting for the 3rd department to give me a response. What a disgrace! How do companies stay alive in this day and age with this kind of service. I guess the answer is by ripping people off!