ABSOLUTE DISGRACE!!!!!!!!!!

I recently moved over to Webafrica as my ISP... my worst mistake ever!!!! sign up was a breeze, receiving the router was fast and efficient and that's where my joy ended. I requested the line to be connected and was constantly given the run around with numerous empty promises. First I was told it is Terralinks fault and they were escalating I should wait on the line only for the phone to be put down. I then called and was told again it is Terralinks fault and I would get an update later that day(I have a reference for this call) I never received any call back. I was also told that there is no way of WebAfrica calling me back as I requested due to my airtime running out from all the calls to Webafrica but prior to that call a previous agent called me back. I have also tried dealing with agents on the Whatsapp channel but there is never an agent available and when there is they take forever to respond leading to the chat ending due to no activity. Eventually my line was connected but I am now not receiving the speed I am paying for i am paying for 50mb and am currently lucky to get 10mb... once again trying the Whatsapp channel and am waiting forever for any form of response. There is no way of escalating anything to someone higher as you are just transferred to a different agent. I can only assume that at the end of this month there will be no issues and delays when it comes to taking my money. YOUR SERVICE IS TRUELY SHOCKING AND A DISGRACE TO ISP'S!!!!!!!!!!!