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rajan T
1 reviews | Active since Aug 2021
29 May 2026, 12:23
abolutely atrocious service
i am absolutely frustrated with this service.i pay a premium and getting atrociuos service.firstly i get overcharged,secondly the service cuts off every 10 minutes.i work from hom and this is frustrating.Trying to reach these guys are the most difficult thing to do.i waited 8 hours to get a response.everytime i complai,i am told that it would be sorted.its now 6 months and nothing is being done.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
29 May 2026, 12:47 Hi Rajan We can hear how frustrating and exhausting this experience has been for you, especially with the repeated service interruptions and billing concerns while you rely on your connection for work from home. That level of disruption and delay in getting a clear resolution is not what we aim to deliver.We would really like to step in and assist you properly. Please share the registered email address linked to your Webafrica service via private message, so we can verify your details, locate your profile, and engage the correct team to review both the connectivity issues and billing concerns in full.Once we have your details, we will prioritise your case and ensure it receives the focused attention needed to work towards a proper resolution as quickly as possible.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply29 May 2026, 12:47
Official
Hi Rajan We can hear how frustrating and exhausting this experience has been for you, especially with the repeated service interruptions and billing concerns while you rely on your connection for work from home. That level of disruption and delay in getting a clear resolution is not what we aim to deliver.We would really like to step in and assist you properly. Please share the registered email address linked to your Webafrica service via private message, so we can verify your details, locate your profile, and engage the correct team to review both the connectivity issues and billing concerns in full.Once we have your details, we will prioritise your case and ensure it receives the focused attention needed to work towards a proper resolution as quickly as possible.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
29 May 2026, 13:52 Hi Rajan
Thank you for your details.
We can hear just how frustrating and exhausting this has been for you, especially with ongoing connection dropouts every few minutes while working from home, billing concerns, and the difficulty in getting timely support. That combination is incredibly disruptive, and it’s clear this has been going on for far too long without the consistency you should be experiencing.Let’s get this properly turned around for you. Please share your registered email address linked to your Webafrica service so we can locate your profile and prioritise a full review of both the connectivity issues and billing concerns. We are taking ownership of this and will ensure the right technical and billing teams are engaged to work toward a proper resolution.In the meantime, here are a few quick checks that often help stabilise intermittent fibre dropouts while we investigate your line:
Warm regards,
Webafrica Crew
Thank you for your details.
We can hear just how frustrating and exhausting this has been for you, especially with ongoing connection dropouts every few minutes while working from home, billing concerns, and the difficulty in getting timely support. That combination is incredibly disruptive, and it’s clear this has been going on for far too long without the consistency you should be experiencing.Let’s get this properly turned around for you. Please share your registered email address linked to your Webafrica service so we can locate your profile and prioritise a full review of both the connectivity issues and billing concerns. We are taking ownership of this and will ensure the right technical and billing teams are engaged to work toward a proper resolution.In the meantime, here are a few quick checks that often help stabilise intermittent fibre dropouts while we investigate your line:
- Router placement: Keep your router in an open, central space, away from walls, metal objects, and appliances that can interfere with the signal.
- WiFi vs cable: If possible, test with a wired Ethernet connection. If the connection is stable via cable but drops on WiFi, it points to signal interference rather than the fibre line itself.
- Router reboot: Power off your router and ONT for 5 minutes, then power them back on. This can refresh the session and clear temporary faults.
- Check connected devices: Too many active devices or background downloads can cause instability. Try limiting usage temporarily to test consistency.
- WiFi channel congestion: In busy areas, overlapping WiFi channels can cause drops. Changing the channel on your router settings can improve stability.
- Time pattern: If the drops happen at specific times, it can help us pinpoint whether it’s congestion or a line-related issue.
Warm regards,
Webafrica Crew
Webafrica's reply29 May 2026, 13:52
Official
Hi Rajan
Thank you for your details.
We can hear just how frustrating and exhausting this has been for you, especially with ongoing connection dropouts every few minutes while working from home, billing concerns, and the difficulty in getting timely support. That combination is incredibly disruptive, and it’s clear this has been going on for far too long without the consistency you should be experiencing.Let’s get this properly turned around for you. Please share your registered email address linked to your Webafrica service so we can locate your profile and prioritise a full review of both the connectivity issues and billing concerns. We are taking ownership of this and will ensure the right technical and billing teams are engaged to work toward a proper resolution.In the meantime, here are a few quick checks that often help stabilise intermittent fibre dropouts while we investigate your line:
Warm regards,
Webafrica Crew
Thank you for your details.
We can hear just how frustrating and exhausting this has been for you, especially with ongoing connection dropouts every few minutes while working from home, billing concerns, and the difficulty in getting timely support. That combination is incredibly disruptive, and it’s clear this has been going on for far too long without the consistency you should be experiencing.Let’s get this properly turned around for you. Please share your registered email address linked to your Webafrica service so we can locate your profile and prioritise a full review of both the connectivity issues and billing concerns. We are taking ownership of this and will ensure the right technical and billing teams are engaged to work toward a proper resolution.In the meantime, here are a few quick checks that often help stabilise intermittent fibre dropouts while we investigate your line:
- Router placement: Keep your router in an open, central space, away from walls, metal objects, and appliances that can interfere with the signal.
- WiFi vs cable: If possible, test with a wired Ethernet connection. If the connection is stable via cable but drops on WiFi, it points to signal interference rather than the fibre line itself.
- Router reboot: Power off your router and ONT for 5 minutes, then power them back on. This can refresh the session and clear temporary faults.
- Check connected devices: Too many active devices or background downloads can cause instability. Try limiting usage temporarily to test consistency.
- WiFi channel congestion: In busy areas, overlapping WiFi channels can cause drops. Changing the channel on your router settings can improve stability.
- Time pattern: If the drops happen at specific times, it can help us pinpoint whether it’s congestion or a line-related issue.
Warm regards,
Webafrica Crew