A nightmare of a company

On June I had downgraded my service from R799 to R439, they assured me month end June R439 will be deducted. Guess what, they deducted R799 I didnt notice until end of July when they tried to deduct R799 from my account it declined because there was not enough fund (Thank God). When I contactedcted them to cancel, they were beating around the bush, not assisting me. The worse thing is that when you on chat, the advisor does not help, when they see that the issue is complex they just keep quite till the bot ends the chat, that is the most fustrating thing. They finally cancelled after contacting them for 10 days and they said they had to cancel the account and open a new one for R439. I was amazed a company cannot downgrade, which is less admin on their end. Alright had no problem, they did what they did and I was able to make R439 payment. Come month end August and payment not done, pressed the link that was provided, it states account unavailable, go to every store mentioned for easypay and they all say the easypay number does not show up, I did through capitec and it stated that its not working, contacted them again and had to go through the painful process of speaking to their useless agents who dont check the issue but give generic answers, took me 3 days for them to tell me that they need to delete the account again and I have to contact them tomorrow when the voucher expires so they can open a new account. Im the one being inconvienced as Im unable to work from home tomorrow. How can a company not have a system where they can fix a problem, make few twitches to make things right. The only way they fix problems is to delete, They must just delete the whole company now. I feel like they are operating in a shack somewhere in Mangolongolo the way they are so unprofessional.