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Sipho N
1 reviews | Active since May 2019
07 Apr 2026, 13:44
A months delay with no progress update.
I’ve been waiting for a month for an installation. Z***.
This was a 2nd request. I’m running out of pocket buying data daily whilst paying for fibre which I’m not using.
I am following up daily with no update on what the hold up is or when to expect installation at my new address.
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Webafrica's replyOfficial
07 Apr 2026, 15:10Hi Sipho, we completely understand how frustrating it is to wait for your installation while still paying for fibre. It’s completely reasonable to want clarity on when your service will be active. We can see that you’ve already spoken with one of our consultants regarding your request (Z***). Your order is being actively monitored by our Fibre team, and they are reviewing the progress to ensure everything is on track. We will share updates with you as soon as there’s new information regarding your installation. Thank you for your patience while this is being followed up, we’re keeping a close eye on your order to ensure it progresses as smoothly as possible. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Webafrica's reply07 Apr 2026, 15:10
Official
Hi Sipho, we completely understand how frustrating it is to wait for your installation while still paying for fibre. It’s completely reasonable to want clarity on when your service will be active. We can see that you’ve already spoken with one of our consultants regarding your request (Z***). Your order is being actively monitored by our Fibre team, and they are reviewing the progress to ensure everything is on track. We will share updates with you as soon as there’s new information regarding your installation. Thank you for your patience while this is being followed up, we’re keeping a close eye on your order to ensure it progresses as smoothly as possible. Kind regards,
The Mweb Team
The Mweb Team
Best regards,