a month no installation and paid twice

I am absolutely disgusted by Webafrica and their lack of managers, I placed an order on the 29th of March and they told me 14 days to install, after the 7 days I contacted Webafrica as I received sms'es that stated my line is now active, yet I had no contact with the installer and had no installation done on my property. Webafrica advised that I pay R1600 before they place the order with Vuma. Which I then did, then I waited and still no communication except please reply yes if you need assistance. I tried contacting Webafrica to discuss this and they said they will escalate to a brand manager after which I said the brand manager must contact me, it has been more than a week without communication and they took another R1400 off my account today after I specifically instructed them to put my account on hold until I have an active line. I will be opening a case of ***** against Webafrica on Tuesday.