A month and a half later - still no progress - no feedback

When you move to a new house they make it impossible for you to cancel your old account. There is a function on their website dashboard to cancel but when you try to, it refers you to their whatsapp support line. This is after you tried the whole process of their "moving home" function on the website (which was a mess). They will continue to bill you for your old account and your new account - regardless of whether you have it in writing that you will be credited for the billing on the old account. You will also notice that they don't allow you to rate them on the social media networks. They are obviously trying to hide all the negative ratings. I have not heard from them since - yet they continue to bill me.