A match made in hell: Vumatel + WebAfrica

I'm extremely frustrated with the ongoing internet outages I've experienced as a Vumatel and WebAfrica customer for the past six months. These outages have severely disrupted both my home and business operations.

Most recently, my Vumatel fibre internet stopped working yesterday without any explanation. Despite contacting my ISP, Web Africa, who confirmed the issue lies with Vumatel's network, the problem remains unresolved.

This isn't an isolated incident. Over the past six months, I've endured numerous outages, impacting my work and daily life. For the fees I pay, this level of service is unacceptable.

I understand occasional network issues, but the frequency and duration of these problems suggest deeper systemic issues. I urgently request that Vumatel address the outage in Greenside, Randburg, and conduct a thorough review of the network to prevent future failures.

I expect a detailed action plan to ensure reliable service going forward. If improvements aren't made promptly, I'll be forced to consider other providers.

I await your prompt response and resolution as I have now called four times today and every other day with still no technician here or one that has called or any understanding about the fault.

It's Thursday. I haven't had internet since Monday. I am a paying customer of uncapped fibre. I haven't received responses to tweets since yesterday from Vumatel.

Faiza and Matthew Zunckel