JB
JENNIFER B

1 reviews | Active since Jul 2025

03 Jul 2025, 12:40

A mad as hell customer

I've been without service since Saturday. Got hold of them on Monday. They logged my fault and tge people came to install a new router which they must linked to my account. So from Tuesday morning up until today I still don't have connection. Been transfered to various chat agents and every time I have to repeat my story. I've been transfer to nearly 10 people all of them couldn't solve my issue. Webafrica how big is this issue. Are your people *********** to solve this issue? You need another platform to provide a better service foro your loyal customer. Willie-the- bot is useless. Asking the same questions no matter your reply.63 Other service providers whim actually cares about their Brand would have resolved this within the hour. And believe it or not I'm still busy with Webafrica on the phone. Giving the same information once again. I'm trying to maintain my frustration , however it is becoming difficult to do so. Webafrica socks👎

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