A legit company or just a fat guy in cringe ads?!?

I ordered an installation on 01/09 and expected it to be connected on the same day. The installer said he could not activate the line because it would need to be released first. It would take 72 hours, but there was nothing that I could or had to do. It is now five days later, and after STRUGGLING to simply get a human agent on the WebAfrica chat (after one hour of waiting), they told me that I need to give them the details to activate the line. I phoned MetroFibre directly to try and help, and an agent told me she would try her best to get the line released. That is the kind of service I expect! WebAfrica, stop spending your money on ads and get your human agents to work. I am now told that the order could take 7-14 working days to complete. Are you serious?!?! Pathetic levels of service.