A Desperate Cry for Help

I have been stuck in an endless loop with Web Africa for the past **three months**, desperately trying to cancel a service—yet my pleas continue to be ignored.

Initially, I was directed to WhatsApp, where numerous attempts to seek help have yielded **zero results**. Calls to customer service were met with rude and dismissive responses, making the situation even more frustrating. Hoping for a different approach, I tried reaching out via **Facebook direct messaging**, only to be told—once again—to go back to WhatsApp, where I’ve been struggling for months with no assistance.

The worst part? **Web Africa is still deducting money from my account**, despite my repeated requests to cancel. This unjustified billing is now **starving my family**, forcing us to pay for a service we no longer use and should have been canceled months ago. Their incompetency has turned into a **financial punishment**, and during these difficult times, this is completely unacceptable.

This level of negligence and disregard for customers is shocking. I demand an immediate resolution—a direct point of contact who can cancel my service **without further delays** and a full refund for the unjustified deductions.

I sincerely hope Web Africa steps up and takes accountability before more families suffer due to their failure.