A connected customer

I installed my fiber on the 16.10.2020, I was advised that I will be getting my wifi password in a few hours, but unfortunately over 48hrs passed and I still didn't receive it, I spoke to people that tried to assist but there was nothing worth smiling about but I decided to chat with a person by the name of Edwill Koning, I typed a message and the sad thing is that he could not see my face or hear the tone of my voice of how upset I was, he asked how he could assist me as we were chatting over WhatsApp, I advised him that I have this device that's just sitting here and I dont have my wifi password and I'm just frustrated, he wasted no time and in less than 5min, I had my user name and password, I'm hoping that this message gets to the right person as you have an asset by the name of Edwill K, I started the chat as an angry client and ended the chat with a big smile, keep up the great service "King"