A circus

If I could rate a 0 for their services I would. I received an sms on Friday that there is a technical problem in my area and they are fixing it. Everybody I know who is using the fiber connection are up and running except myself. I tried to call the whole day on Sunday. The IVR kept mentioning that their operating hours is 10am till 5pm however there was no agent answering. I called again today and I am being sent from pillar to post. Now I get an email that my services are cancelled. I didnt request for my service to cancel I just need my line working again