A bit of a delay in ...

Hi Samsoniesa,  Thank you for your feedback. We're really pleased to hear that once you were connected to an agent, the service was excellent and met your expectations. We also understand your point about the initial delay in getting through to support. Waiting for assistance can be frustrating, especially when you need help urgently, and we appreciate you highlighting this as part of your experience. It’s great to know that overall the service still left a strong positive impression. Warm regards,
 Webafrica Crew