A big fat zero for customer support

Dear WebAfrica,

I'm a new client, and after 5 days of ongoing frustration in trying to communicate with you, I'm resorting to HelloPeter to get your attention - because NONE of your other channels work:

Website: conflicting information on what is due (either R0 or R2403, depending which page you're on), Pay now - disabled for 3 days, but according to first agent I spoke to for 1 day, then for 3 days; now available but no clarity on whether the amount is actually owing or not!

WhatsApp: 'I'm sorry its taking longer than usual to connect you...' over and OVER and OOOOOVER! And then the promise that someone will get back to you, but they don't, or the WhatsApp comes when you're in a meeting - they wait 5 minutes and then disconnect and you begin all over again...

Telephone: no answer after 2 x half-hour slots of holding on... and the repeated exhortation 'why not use our super-fast WhatsApp chat line' - yeah right! I wouldn't be trying to phone if your stupid chatline worked, grrrrr...

Complaints? No way to do it? Can't get through on phone, no complaints option on WhatsApp, no company email address? I haven't used HelloPeter for YEARS, I'm not one of those haters who logs on at the first sign of trouble, but I literally have failed in all other methods to get through to you - perhaps this will work?