A begging customer

***

Good day,

I’m furious at the moment! I have requested multiple times since Friday that someone senior contact me with regards to the below.

I spoke to Leon on Tuesday (10/08/2021) Reff ***. I Inquired about a Fibre upgrade within my area.

I explained that I currently have an active 120Gig LTE service active with web Africa that I would 1st want to give a 30day notice before switching over. Reason: I do not want to pay for fibre and the LTE service as it would not make financial sense to do so. Leon told me that, it should not be a problem. A can give my 31-day notice and then switch over. On Thursday (12/08/2021) a representative contacted me from the Nano group (Adoray Ferrier) where I also explained to her the same thing. She then advised me that this should not be a problem either. She then went ahead and scheduled an installation for the following day Friday (13/08/2021). The installation team came out and did the installation. Later that day, my fibre installing went active and immediately my account generated an invoice as seen below. I immediately came in contact with your Facebook chat agent explained this over and over. The agent later told me that he will have to escalate this to a senior and that the senior will come in contact with me. I waited the whole Friday afternoon for that call. The following morning, I send them a message again. The message was read but with no response. Send one again in the afternoon, it was read again, still no response. This morning, I phoned your sales department with the hopes that someone will pick up. 5min on the line, someone eventually picks up. I explained my situation and what I’m experiencing. The agent then simply told me ’Sorry sir, you are in the wrong department’ he then transferred me to someone that handles your activation. I again explained the issue that I’m having, just for the same response ’ Sorry Sir, this is the wrong department’… That agent then transferred me to accounts where I was holding for 6min, I then eventually decided to give up. Now in the meantime, the below payment have been bouncing due to insufficient funds. Let me remind you, that bounced payments have a negative impact on your account balance. I tried searching online for other ways to come in contact with WebAfrica other than your Facebook response team that takes days to respond and your WhatsApp platforms that even takes longer. WebAfrica are also threatening to suspend an account that has always been up to date...

As a customer, I Beg of you to help me, please! I Beg you, help me!