8 Days of No Service—Finally Rescued by Lauren Z

Review Title: 8 Days of No Service—Finally Rescued by Lauren Z Rating: ⭐ (1/5 Stars) The Review: I am finally back online after 8 consecutive days without internet service. While I am relieved to have my connection restored, the experience of getting here was completely unacceptable. For over a week, I was stuck in a "back-end" provisioning loop. I spent countless hours trying to reach a human through Webafrica’s WhatsApp self-service, which is an endless cycle of automated bots that offer no real help. To make matters worse, the telephone queues are impossible to get through—you can wait indefinitely without ever speaking to a consultant. The only reason I am giving more one star is because of Lauren Z. After 8 days of frustration, she was the first person to actually take ownership of the problem. She identified the technical fault on the back end and stayed on top of it until my service was restored. To Webafrica Management: Your automated systems are failing your customers. You are lucky to have staff like Lauren Z who actually know how to provide support, because without her intervention, I would have cancelled my service. Please ensure she is recognized for fixing a mess that your system ignored for over a week.