AB
Adriaan B

1 reviews | Active since May 2015

05 May 2015, 10:02

70 days from order date and no installation???

Its been a total of 70 days and we still don't have a land line installed not to mention any internet and nothing is being done... no follow ups, no feedback, no deadline, no nothing!!! I have a business to run and cant go on like this, even when I call the HO there is no one to pick up and when I do eventually find someone they don't know what is going on, and there is no reply on emails.<br> <br> I'm so angry and disappointed in your service and hope someone can call me COB 5/5/2015 and provide feedback or a solution or heck just let us know the company still exist, otherwise ill cancel my application and go to one of your more competent competitors or even support a local wireless agent and use a different SP.<br> <br> At this stage I wouldn't ever recommend Web Africa to any person or business.

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Replies (1)
Webafrica
Webafrica's reply11 May 2015, 15:12
Official
Hello AdriaanBuitendag,

We're really sorry for the way our team has handled your order and you have every right to be angry with us.

Our ADSL team did process your landline order and it does sometimes take a lengthy time for Telkom to do the installation(depending on their workload). Nonetheless, our guys should have provided you with constant feedback and they were in touch with you to see if they can do anything to speed up the process, but sadly, they've stated that you wish to leave us.

We're sorry to see you go and on a negative note. We hope we can do business again with you in the future.

Regards
Mkhululi
Online Team