7 Months to install Fibre??? Disgusting Service

I had a fiber line installed in my restaurant in September last year. Only the line was installed. The manager of the restaurant had sent many emails regarding the fact that the ONT box was not installed. I decided to take care of this problem two weeks ago.

I called two weeks ago and had the ONT box installed. I then called back two days later to enquire why the fiber isn't working and I was told that the line was in a pending state... this was updated to active, but no connection. Another consultant then told me that Octotel had to check the line, this hasn't happened. Now I've called back 5 times over the past two weeks and this line is still not working.

What is going on? I was billed for a line and service that doesn't work and all Webafrica had to say was "Sorry" and we will credit you... I've yet to see the credits on my account by the way.

FIX THIS LINE! TODAY!