DT
Donovan T

1 reviews | Active since Jul 2017

03 Jul 2017, 14:42

7 Months. No Fibre. Still waiting

<p>I currently have an ADSL line with Webafrica that has served its purpose up until now.</p> <p>Fibre became available in my area last year and i ordered the Line in November 2016</p> <p>Its July now and I've raised it with them 3-4 times already with no clear answers or a way forward.</p> <p>I am frustrated as i like Webafrica but 7 months a too long to wait for feedback</p> <p> </p>

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Replies (1)
Webafrica
Webafrica's reply03 Jul 2017, 16:06
Official

Hello ,

Thank you so much for your enquiry.

We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah