1 reviews | Active since Oct 2013
7 MONTHS and still waiting for fibre.
<p>I pre-ordered fibre August of 2016, the fibre went live in October 2016, I am still waiting. I open tickets, I call, I tweet and every single time except for a public tweet the answer given to me was "we will let you know". Their service is normally fantastic I cannot fathom how they have so massively *****ed this up. I check my customer zone and the fibre progress went from "work commenced by provider" back to the first step "order placed with Webafrica". So out of desperation I am trying Hellopeter, I hope this gets a response.</p>
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm order number in email so we are able to investigate with no further delays.
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses. Please confirm order number in email so we are able to investigate with no further delays.
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Thank you for the reply! I have at last recieved an installation date, thank you for helping!
Thank you for the reply! I have at last recieved an installation date, thank you for helping!