6 weeks "Guaranteed"

<p>I placed an order with Webafrica on Wednesday 18 January 2017. At the end of my telephonic conversation with a very friendly gentleman, i asked what kind of time line I am looking at, and I was told "6 weeks max, guaranteed".</p> <p> </p> <p>Well I am currently in week 10, not a single step closer to being connected than I was on 18 January. On 03 February 2017 an email was sent to me informing me that my order has moved to "step 2 - Order placed with Infrastructure Provider" which was said would take 3-5 days. To date no progress has been made. OpenServe made contact with me once to confirm my address for installation, which they got wrong, despite it being emailed to Webafrica. </p> <p> </p> <p>After various emails, facebook messages, and phone calls, I have had no luck getting an installation date. This is by far the worst "service" I have received. It is as if they couldn't care any less that they aren't able to give answers. The blame keeps being shifted to OpenServe. </p> <p> </p> <p>If you are thinking about using Webafrica, you can expect poor communication, and a lack of interest in resolving customer issues.</p> <p> </p> <p>I am ever hopeful that the service will not follow this trend once the fibre has been installed.</p> <p> </p> <p>I am (im)patiently waiting for for someone to contact me with an installation date...</p>