1 reviews | Active since Jul 2018
6 days for first contact after fault report
I have Fibre to the home through Web Africa - who use SADV for the infrastructure. I logged a fault (no internet) on the 12 April, 19:00.
I received no phone call to make an appointment. Just a bunch of emails that i was CC'd on which looked like SADV was having a hard time getting hold of their sub-contractor Nono Fibre. Long story short - it is now the 17th April and Nano Fibre eventually pitch - after me throwing my toys for the last 2 days.
They proceed to tell me that a new cable must be laid from my house to the street but they cannot do it now! So i must possibly face the long weekend without internet and subsequently no TV as EVERYTHING IS LINKED TO THE INTERNET.
6 full days without anyone coming to the house just to tell me that i have to wait longer - and to top it off the Nano Fibre technician blames SADV for not communicating - service deliver incompetence.
SADC internet lines are good - but when you have a fault on the line you are stranded. DO NOT USE THEM IF YOU HAVE AN ALTERNATIVE.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica