5 weeks waiting for webafrica installation.

Since moving 3 weeks ago and applying for a move home we still do not have installed wifi. Frogfoot was fast at the other address, but Mitsol is not coming to light. Why can we not choose our own internet supplier? I work from home and I have lost 3 weeks work and hence pay. I have app**** 2months in advance so that webafrica is prepared for the moving date but seems 2months going on 3 is not enough time to do a simple home installation. Who is going to pay me for lost work hours? Where can I claim? I need an answer NOW!! Waiting 28hrs to get connected via whatsap to any sort of human being or "agent" is ridiculous. I need to cancel this subscription and find a new internet provider. This is truly unacceptable. You have till 11am to respond or I cancel. There is no other way of communication which is unheard of for a busy of that magnitude