-5 stars for an Absolute disgrace of an ISP

Webafrica has hands down the worst customer service experience I have ever had.

My internet has been unstable and unreliable since the beginning of December, with repeated faults logged, “resolved”, and then magically reappearing days later. No permanent fix. Just endless excuses.

What makes this even worse is how they refuse to take ownership. I have been transferred from faults to billing to retentions to cancellations and back again, over and over. Every agent acts like the problem started with them. No accountability. No follow-through.

I am also owed over R700 in refunds, which Webafrica has acknowledged. Despite this, they keep forcing credit notes instead of issuing an actual refund, even after I clearly stated multiple times that I do NOT want a credit.

When I finally requested cancellation due to non-performance, they refused to honour it. They deliberately stall, redirect, and loop you between departments to keep billing you. It honestly feels like being held hostage.

This is not incompetence — this is systematic avoidance.

If you value your time, your money, or your sanity, stay far away from Webafrica. There are better ISPs who actually respect customers and honour cancellations and refunds as required by law.

I will be escalating this further.