4 days without internet access and nothing being done about it
I have not had access to the internet for 4 days and cannot get any assistance from this company. As I write this I have been holding for more than 15 minutes to get through to Webafrica's helpline. This is the 4th time I am trying and still havent been able to speak to one representative. The two emails I have received from their support have been of no help whatsoever! I am looking around for another provider and would not suggest you use this company as your Fibre ISP.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah