4 -5 Month Ongoing Dispute NEVER getting resolved.

I just cannot believe it! Got to my desk this morning to discover that our account has been suspended again after several attempts to try and get this resolved. This has now been ongoing for almost 5 months!!!<br> <br> This dispute dates back to 30 December 2015! Our tickets and support items have been passed on from one support agent to another and none of them REALLY actually taking the time to read through the entire thread. Always getting the same responses and then we are having to explain ourselves over and over again. <br> <br> I'm not going to go into too much detail on here as this issue is far too indepth. We have spoken to several support agents, the credit controller (who never replies) and even got a very concerned call from a senior representative who said he would do his best to sort this out. I was told he would call back - still waiting...<br> <br> Now, our VPS account (which is FULLY paid up to date) has been suspended due to this 5 month long billing dispute. <br> <br> I do not have the time to constantly call in and submit tickets - Web Africa you are suppose to best at what you do, but clearly not. <br> <br> As I am writing this, I am on hold yet again with Web Africa. <br> <br> EXTREMELY UNHAPPY CUSTOMER!