pC
paul C
1 reviews | Active since Apr 2013
29 Jul 2015, 17:25
3 year loyal customer - now %$&^$%ed over
so, all of a sudden - my 2Mbps uncapped data literally ceased.<br> <br> That was 5-6 weeks ago! My downloads speeds went from 1.5mbps to 6kbps. without explanation.<br> yes, 6Kbps!<br> <br> Since then, ive had Telkom engineers, web afrika support trying to resolve the issues.<br> <br> Telkom blame Web Africa, Web Africa blame Telkom.<br> The frustration of not being able to see ANY facebook pictures or youtube videos finally drove me mad!<br> <br> i was advised by a friend to switch from an uncapped solution, to a capped one and increase my line speed from 2Mbps to 4Mbps.<br> <br> This is where i have my \gripe"...<br> <br> Currently i spend R 349 with Webafrica. R 150 for my 2Mb uncapped data"
Helpful (0)
Replies (1)0
Replies (1)Webafrica's replyOfficial
04 Aug 2015, 18:06Hello Admin_support,
A senior from our ADSL team managed to contact you and he motivated for your data to be changed effective immediately as you requested.
And we can completely understand that being sent from pillar to post is not fun and we hope that moving from Home Uncapped to Capped service has resolved your slow connection issue.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
A senior from our ADSL team managed to contact you and he motivated for your data to be changed effective immediately as you requested.
And we can completely understand that being sent from pillar to post is not fun and we hope that moving from Home Uncapped to Capped service has resolved your slow connection issue.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Webafrica's reply04 Aug 2015, 18:06
Official
Hello Admin_support,
A senior from our ADSL team managed to contact you and he motivated for your data to be changed effective immediately as you requested.
And we can completely understand that being sent from pillar to post is not fun and we hope that moving from Home Uncapped to Capped service has resolved your slow connection issue.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
A senior from our ADSL team managed to contact you and he motivated for your data to be changed effective immediately as you requested.
And we can completely understand that being sent from pillar to post is not fun and we hope that moving from Home Uncapped to Capped service has resolved your slow connection issue.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
