cL
craig L

1 reviews | Active since Jun 2017

12 Sept 2017, 15:04

3 months later and still no service

To anyone reading this or thinking of switching to Webafrica.... DONT. I had fibre installed on the 02/06/2017 (june) and to date, my fibre still doesnt work. Webafrica, my tickets logged (# ********** , # ********** , # ********** , # ********** , # ********** ,# ********** , # ********** , # ********** all closed with no feedback. How can you close my service requests with no feedback or even fix to the problem????? Super fast sales and super slow feedback. Everytime i phone asking for feedback, i get told stephanie from operations will call me back. She has NEVER called my back. Looking at moving my existing ADSL line.

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Replies (1)
Webafrica
Webafrica's reply13 Sept 2017, 07:54
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah